FAQS

Are all garments made using handwoven textiles?

While we try to incorporate more handwoven textiles in each upcoming capsule, depending on the silhouette, we still use a few auto loom fabrics to give certain amount of weight and body to some styles.


How do I know what is the best size for me?

ITOH runs size 1,2,3,4. Size 1 being the smallest. Sizing may vary according to different silhouettes. You may refer to the size guide provided on the product details page for each garment in order to ascertain your best size.


What is your return policy?

Unworn, unused and undamaged merchandise accompanied by original purchase receipt and tags/labels can be exchanged for a store credit within 14 days of delivery.

How can I track my order?

Once your order has been placed, we will send a confirmation email immediately and follow up with a shipping notification and tracking number.


What is the best possible way to contact ITOH team?

Incase of any query or issue, please email us at enquiries@itoh.in. Our care team will get back to you within 24-48 hours.


What method of payment is accepted?

Visa, Master card, American Express, PayTM